Hosted VoIP Advantages

Virtualize Your Office

AICIT Hosted PBX & VoIP allows you to route your calls multiple ways and you can break free from the confines of the office by receiving calls, checking voicemail or getting notification of new messages anywhere. This means that when a customer calls your main telephone number they can reach your staff no matter where they are. You can route your calls at home, at the office, on a laptop, at a hotel or on a cell phone. With AICIT’s Find-Me Digital Assistant feature, our solution will automatically locate you by simply specifying places where you can be found. As an example, if your office phone does not pick up, the digital assistant will try the next set of phone numbers you have configured it to try until it reaches you and if not, the caller can leave you a message. Employees can also install a virtual telephone on their laptops and PDA’s and make/answer calls from the comfort of their hotel room. You can also setup virtual local phone numbers in other cities that you wish to do business in with the same local area codes and receive your calls anywhere you choose.

Project a Professional Image to Callers

Your company should always project a professional image which gives customers the peace of mind that their business is in good hands. You can set up your Auto Attendants professionally which will introduce your company and allow customers to access automated product information, hours of operation, or a specific department or employee. With this solution you can promote your products and services while callers are being transferred or are on hold. Custom recording can be played for callers while on hold to let them know about your products and services. Each employee or department will be able to also receive personal voicemail boxes which allow callers to leave a message for a specific person or department.

Never Miss Important Calls

Our solution has no limit on the number of incoming or outgoing calls you can make and receive at once. Traditional telephone service requires you to purchase one or more telephone lines to handle incoming and outgoing calls, and when they are busy your customers can't get through. With our solution customers never receive a busy signal and can always reach you, which means better customer service and more sales.

Provide Better Customer Service

We can offer you many tools to improve the level of customer service in your organization. You will be able to transfer callers to the correct staff member to answer their questions. For instance, if a caller wants technical support for a product they purchased you can transfer their call to a specific person or department. Because our solution is completely virtual, the person or department you transfer them could be working from anywhere. Departmental Ring groups can be used to direct callers to a number of people at once. If a customer wanted the sales department our solution can call a number of different employees at once. We also offer call queuing option which places a customer on hold while they wait for the next agent to become available. Employees can also have direct phone numbers assigned to them to allow customers to reach them quicker. Live operator extensions can be used to assign employees to answer incoming calls during business hours rather than the automated attendant answering first. Customers can also press 0 at anytime to reach an operator while interacting with the automated attendant. Day/Night mode will let customers know when your office is closed. Our solution allows you to host conference calls and listen in on conversations which can be used for training and sales purposes. Toll-free numbers can be used to create a national presence allowing your customers to reach you without incurring long distance charges. Being able to receive voicemail/voicemail notification from anywhere means you can respond to customers quickly.

It's Simple to Setup and get Started

This solution requires no complicated hardware or telephone lines to be installed, instead this solution is hosted offsite and fully managed and maintained by our technical staff. Traditionally you had to purchase and maintain expensive hardware to run your office telephone solution, but with our hosted solution, this is no longer required. We setup the entire solution for you; all you have to do is answer your calls.

Keep your Existing Phone Numbers

When you switch to AICIT VoIP, you can keep your existing local and toll-free numbers. The process is simple; once you sign an authorization form we will transfer your phone number to our service. There will be no interruption in your telephone service. If you don't have a local or toll-free number we can assign a new one. You can also get local numbers in other cities; this is a great feature if you wish to create a local market presence.

Reduce your Telecommunications Costs

There are many ways we can reduce your monthly telecommunications costs. With our system, as you are cutting your POTS, T1, PRI and other expensive telephone lines and using your internet connection to route your calls, you will immediately see the savings. You will never again pay for long distance to US & Canada and will save with our low int’l call rates. Any of your offices, no matter where in the world they are located, would communicate for free with each other. Moreover, you won’t have to keep and maintain your legacy PBX since our hosted system will offer all the options you need included in your plan. You never had to pay for expensive licensing fees, repairs, maintenance or office visits when you need to add or move an extension. You will have full control of your PBX from anywhere trough the internet and your own convenient portal.Never Outgrow

Our Solution

We will grow with your business without the worry of having to deal with a new telephone system. You will never have to worry about having enough telephones lines to handle your callers as our solution provides an unlimited number of lines. In fact you can take your phone number anywhere you want even if you move your office across the country. Adding new employees is easy; we take care of everything for you. You don’t have to worry about your system becoming obsolete, as new features become available, we add them on. Receive

Voicemails By E-mail or Text

The notification of new voicemail can be received as .wav file by e-mail which you can also check on your PDA, as a text notification on your cell phone or you can retrieve it using your office phone, web portal or by calling into the PBX. If you are using one of our digital office telephones your message waiting indicator light will flash when you have a new message and you also get a tattered dial tone. No matter where you are you will be able to respond to your customers quickly.

Connect Branch Offices Together Easily

Connecting branch offices together has never been so easy. Using our solution you will be able to create a unified presence among your staff in other offices. Calling another employee is as easy as calling their extension and you can transfer callers between staff in other offices. Incoming calls can also be routed to different people in different offices, so your sales team could be split up among four different offices.

Setup Virtual Offices in Other Cities

Our system lets you setup virtual local telephone numbers in other cities where you do business. This gives you a local presence while allowing you to answer calls from anywhere. This is a great feature for advertising in the local business directories to generate local sales.